Policies

📦 Shipping Policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). Each package is packed with love and care by hand, so please allow a little time for us to prepare your dolly goodies!

Delays & Lost Packages

We are not responsible for delays caused by carriers (such as USPS), weather, or holidays.
If your package shows as delivered but you didn’t receive it, please contact your local post office first. If you're still having trouble, email us at chibibabyco@gmail.com or contact us through chat support and we’ll do our best to help!

Returns & Exchanges

We do not accept returns due to the handmade and hygienic nature of our products. If something is wrong with your order please contact us and we will do our best to fix it!

 

🎀 Cosmetic Allergy Policy

At Chibibaby, your safety is very important to us! Our lipglosses and lip scrubs are made with skin-loving ingredients and are tested for general safety. However, we understand that some people may be allergic to some ingredients.

đź’— Please Read Before Purchasing:

  • All ingredients are listed on each product page, so please read carefully before purchasing, especially if you have sensitive skin or known allergies.

  • We always recommend doing a patch test before using any new cosmetic product.

âť— Important:

Chibibaby is not liable for allergic reactions or skin sensitivities. It is the customer’s responsibility to review ingredients before use. If irritation occurs, discontinue use and consult a healthcare professional.

🥺 Need Help?

If you’re unsure about a certain ingredient or need help checking if a product is suitable for you, feel free to email us at chibibabyco@gmail.com or contact us through chat support . We’ll do our best to guide you!